What our Customers say...

Water Damage Testimonials

My house flooded a second time in 8 years.  My first experience was recommended by a friend and it was the WORST ever! So I called me insurance and they recommended SERVPRO of Southwest Las Vegas.  The guy came out to look at the damages and guys were out with equipment about 30 min later.  They protected areas, using plastic, and new exactly what they were doing.  I am a man with a million questions and they guy was able to answer all of them. I even called after work hours and sometimes on weekends and he answered or called back within 15 min.  I am VERY thankful for how they treated me and WILL always recommend and I will use them again if I have another loss 

I had my home flood starting from the upstairs all way to the bottom.  Water was running for at least a couple days, and I was in CA at the time.  Luckily I have great neighbors because they caught the water and shut it off from the road immediately.  SERVPRO of Southwest Las Vegas was recommended by my insurance company and they were on site within 45 min with two vehicles FULL of equipment surprisingly they were able to save A LOT more than I thought. Best part of the experience was the technicians were on time (and called even if they were 5 min late) The language was VERY professional and the knowledge was surprisingly amazing! They kept me up to date when I questioned they always gave an answer and they made the job a lot better than I thought.  I will call them in a heart beat if this ever happened again.  HOPEFULLY I don't have to call them but if this happens I will for sure!

Kade and the 2 guys that came to work on my property, Marc and Russ, were very professional. This was my first time experiencing any damage to my home from a natural disaster and they made the process much easier. They were nice and helpful and would totally recommend SERVPRO!

SERPVRO came out and gave me an estimate on the damages done to my home. They were very nice and honest with all the work. I had three other company's come out as well but I didn't like that they were hustling me and trying to force me to sign.  SERVPRO was very respectful and were more like a consultant and felt like they cared about me rather then just a another job to snag. Thanks

SERVPRO of Southwest Las Vegas came out and cleaned up water damage caused by my water heater.  The water traveled to multiple areas of the home including my newly designed kitchen. Because they came out so fast they were able to save my nice cabinets! Not only that but they guided me through the process and set up EVERYTHING from the plumber to the contractor. They followed up like they promised and treated me as if they actually cared.  Thanks SERVPRO of Southwest Las Vegas. VERY highly recoomended

SERVPRO is the best! I've known Wade Adams for over ten years and he's always been a true professional. When my water heater burst Kade and Andres were there WITHIN HOURS. Everything they told me was right on schedule. You never want to deal with water damage but if you have to they are the best.

It has been wonderful how helpful the SERVPRO team has been after the water damage in our home. From the QUICK response for the dry out and the timely repair to get us back into our home, and most of all the helpful and courteous customer service from all at SERVPRO. They made an unfortunate loss so much easier for us.

It has been a genuine pleasure working with SERVPRO of SW LV on our claim. Everyone I dealt with, from the guys and gals working at the house to all the folks in your office, were very friendly and helpful. We have invited them as a corporate vendor so we can work together more often in the future.

SERVPRO's on-site technicians were prompt, courteous and attentive to all of my concerns. I will continue to use them for any of my restoration needs and recommend them to my family, friends and colleagues.

We had our home carpets cleaned twice due to water damage that leaked from our ceiling. Our home builder contracts SERVPRO for their service and I am glad they did. They are very personable from the lady that set up your appointment to the cleaners that came and to do the job. Our kitchen grout was also cleaned by SERVPRO as well as our office carpet. I would highly recommend this company for your carpet cleaning.

Unfortunately my husband and I came home to a flooded living room. It was a nightmare! There was a lot of water damage and some mold. Our insurance guy recommended SERVPRO of Southwest Vegas. We had the pleasure of dealing with such professionals. Andres and Rick responded right away and took care of everything. They explained the whole process to us. My husband and I are extremely happy with SERVPRO. We can't thank you enough.

I've used SERVPRO many times to help my clients with their water cleanup and restoration. I called Kade Schank and he responds immediately by calling my customer and going out personally to access the damage and get the drying process done right away

SERVPRO came out right away and took the steps needed to dry everything effeciantly and right away. Thanks guys!

Our next door neighbor had water damage and SERVPRO of Southwest Las Vegas came out and checked my walls with there water meters. They found water and showed and explained clearly the steps to dry down before secondary damages. Also they saved my wood floor which was amazing, thanks SERVPRO I will recommend you!

We had a flood in our kitchen in January and the gentleman who were out were curtious and friendly and explained everything clear. They were able to save my cabinets and carpet! You can be sure we would reccommend your company to anyone who would need your service. Thanks again for the help!

I had some small water damage in my house and my insurance recommended me to call SERVPRO of Southwest Las Vegas. They were very friendly and got the job done. They helped me with the price so I could afford the small amount of damaged I highly recommend them!

I had my toilet bowl crack and so I was referred by my agent to call SERVPRO of Southwest Las Vegas. The guy came out and gave me an estimate and seemed to know what he was talking about. Long story short they did the work and I was very pleased