What our Customers say...
SERVPRO is my business partner. As a professional Realtor having the right business partner is critical to my business when helping homeowners. Kade Schank, with SERVPRO is hardworking and shows up to every call. He is professional and calls people back all the time every time. He is dedicated to his customers as he will be there for you until the job is completed. He is resourceful and communicates consistently until a solution is found. SERVPRO places your emergency and your interest above all else. The company is trustworthy and focuses on building long-term relationships with customers.
I have used SERVPRO of Southwest LV, as a realtor, to assist one of my sellers. Kade, the estimator, was professional, returned call and answered questions in a timely manner. The techs came in and did what they needed to, cleaned up after themselves and made a challenging situation better for my client. SERVPRO SW of LV saved the seller's transaction and we were able to close in a timely manner.
SERVPRO was originally recommended by my insurance company in LA. When an emergency arose in my vacation home, I searched for a Las Vegas location and their response time (from initial phone call to physical clean up) was less than an hour! On Memorial Day! Very efficient and professional crew! I was informed daily of their procedures, either by the supervisor, on site technician, or the office manager , and they sure know their industry! I highly recommend SERVPRO for for flooding emergencies. Their skills and abilities to assist very quickly in urgent situations matched my expectations in their company and ease the anxiety of the damage that occurred at my home. I have complete trust in SERVPRO.
SERVPRO of Southwest Las Vegas carried out a significant amount of repair work to prepare our home for selling. They were without doubt one of the most professional companies we have experienced - they completed the work ahead of schedule and well within budget. Their attention to detail was second to none. Kade and Mike were the ultimate professionals and we cannot speak highly enough of them and the rest of their team, every one of whom was polite and respectful, and above all, hardworking. They even left the place cleaner than when they started. We would recommend them to anyone who requires a job done properly by a great team who were a pleasure to have in the house.
I just want to thank YOU SERVPRO of Southwest Las Vegas!
I have read a couple of bad reviews but I am fortunate to
experience a wonderful, efficient, staff that helped me walk through this process from start to finish.
KADE S. was very helpful and knowledgeable in what he does, he inspected and assessed my water damage. He's always available to help out and mediate any issues.
He immediately brought in 2 of their finest technicians, JAMES and HECTOR to get the work started.
I had a kitchen fire at my house which caused damage in multiple areas of the house. I was recommended by my insurance company to call SERVPRO of Southwest Las Vegas. They guy that came out was very knowledgeable about different types of fire damage and the best way to treat it. He contacted my insurance and was able to handle everything without much anything from me which was really nice because it allowed me to be a lot less stressed. Thanks SERVPRO of Southwest Las Vegas
My house flooded a second time in 8 years. My first experience was recommended by a friend and it was the WORST ever! So I called me insurance and they recommended SERVPRO of Southwest Las Vegas. The guy came out to look at the damages and guys were out with equipment about 30 min later. They protected areas, using plastic, and new exactly what they were doing. I am a man with a million questions and they guy was able to answer all of them. I even called after work hours and sometimes on weekends and he answered or called back within 15 min. I am VERY thankful for how they treated me and WILL always recommend and I will use them again if I have another loss
I had my home flood starting from the upstairs all way to the bottom. Water was running for at least a couple days, and I was in CA at the time. Luckily I have great neighbors because they caught the water and shut it off from the road immediately. SERVPRO of Southwest Las Vegas was recommended by my insurance company and they were on site within 45 min with two vehicles FULL of equipment surprisingly they were able to save A LOT more than I thought. Best part of the experience was the technicians were on time (and called even if they were 5 min late) The language was VERY professional and the knowledge was surprisingly amazing! They kept me up to date when I questioned they always gave an answer and they made the job a lot better than I thought. I will call them in a heart beat if this ever happened again. HOPEFULLY I don't have to call them but if this happens I will for sure!
SERVPRO came out and took care of a water loss. The janitor overflowed the toilets the night before. SERVPRO was on site fast and very professional with the work. Oh and everything was done as the guys said
Kade and the 2 guys that came to work on my property, Marc and Russ, were very professional. This was my first time experiencing any damage to my home from a natural disaster and they made the process much easier. They were nice and helpful and would totally recommend SERVPRO!
SERVPRO of Southwest Las Vegas came out and handled one of our car lots. We had a pipe break causing water damage on the second and first floor in the back of our office. The production manage made the process easy and was spot on. Thanks!
SERVPRO of Southwest Las Vegas came out and cleaned up a fire damage in my shed. The guy that came out did a great job and answered all of my questions and gave me a day by day step by step process which was on point. Thanks again
SERVPRO of Southwest Las Vegas came out to my home and put an estimate together for a fire that started next door. I had a few other companies come out but the guy that came out seemed to know a lot more than the other guys. Not only that but he did what he said and he was right, also my wife had a lot of questions as the project proceeded and he always answered or called back
My upstairs bathroom had been leaking for some time and I was starting to get sick more and more. I looked up reasons why and found that it could be mold. I called SERVPRO out to check the areas. They had an infrared and other tools and found moisture in the ceiling below the upstairs bathroom. They protected the area so I wouldn't be further harmed and cleaned the area. I'm glad I called them and glad they asked the right questions to help me remove the mold in the area.
I had a lot of water in my home due to a lot of rain falling in my area. The guy that came out was very professional and he helped me all the way through. He even helped me when they were off site. Very trustworthy and helpful, thanks!
SERPVRO came out and gave me an estimate on the damages done to my home. They were very nice and honest with all the work. I had three other company's come out as well but I didn't like that they were hustling me and trying to force me to sign. SERVPRO was very respectful and were more like a consultant and felt like they cared about me rather then just a another job to snag. Thanks
We had a leak from a mini fridge in our kitchen area and SERVPRO was able to come out and clean up the water. I guess the leak had been going for awhile and mold had been found which was quickly and safely removed. The guys that came out told us exactly what was going on and whenever we had questions they had answers and solutions. Thanks!
My neighbor had a fire loss and I was out of the country but all my items where affected by the smoke damage. The SERVPRO guy came out and let me know exactly what I needed to do to begin the process. I called and filed a claim on my renters policy and was able to get all my furniture taken to there warehouse and cleaned. My cloths were taken by a dry cleaner. It took over a month until my unit was finally ready to move back in but SERVPRO saved all my valuable items.
SERVPRO came right out, gave me an estimate for smoke damage and was able to come out the next day and take all my items to there warehouse where they cleaned and saved almost everything minus a few old fabricated chairs.
This company does a great job of cleaning up fire and smoke damage. They are fast and leave no trail of smoke or ash behind.
Great company and very fast response to a fire damage! I would refer anyone to these guys... Thanks
I had a burner left on by one of my cooks and it started a fire. Anyways SERVPRO of Southwest was called out and the project manager was very efficient and told me the exact procedure, which did happen. Although it seemed like a horrible thing to happen it actually wasn't bad and we were up and going in a lot less time than I though
We had a flood 6 stories above our unit that we did not know about for 6 days. I had SERVPRO of Southwest Las Vegas come out and they found mold in multiple places. We got the insurance involved and they were able to complete the demo in two days, containment and everything and past the post testing. The job was quick and easy and the guys that came out were very knowledgeable and friendly
I recently bought a house that was supposedly inspected but when I was trying to remodel my kitchen I found out it had mold throughout. SERVPRO of Southwest Las Vegas was recommended by my insurance company and they completed to work. They were on time and exact with the schedule. Great work guys
My tenant was on vacation for 30+ days and the water heater went out causing mold to spread throughout the room where it was located on the patio. SERVPRO of Southwest Las Vegas came out and worked seamlessly with my insurance and property manager to complete the job from start to finish. They were very prompt and very nice which made me feel a lot better.
I was told by my agent not to file a claim and get an estimate from SERVPRO of Southwest Las Vegas first. Kade came out and did the estimate and gave me a price that was well under my deductible. I didn't have to file a claim and the work was completed on time and communication was great! Thanks!
SERVPRO of Southwest Las Vegas came out and cleaned up water damage caused by my water heater. The water traveled to multiple areas of the home including my newly designed kitchen. Because they came out so fast they were able to save my nice cabinets! Not only that but they guided me through the process and set up EVERYTHING from the plumber to the contractor. They followed up like they promised and treated me as if they actually cared. Thanks SERVPRO of Southwest Las Vegas. VERY highly recoomended
The SERVPRO crew were entirely professional and great to work with. You're not dealing with the best of situations when you need SERVPRO's help, but SERVPRO took care of things, got it right without any worries or concerns. SERVPRO was a tremendous help during this disruptive period.
SERVPRO was extremely efficient. They showed up early the next day, assessed the damage and had their equipment in place by early afternoon. They also kept in touch with me throughout the entire process.
Great Staff, Very Friendly would recommend them to anyone needing their home repaired.
SERVPRO is the best! I've known Wade Adams for over ten years and he's always been a true professional. When my water heater burst Kade and Andres were there WITHIN HOURS. Everything they told me was right on schedule. You never want to deal with water damage but if you have to they are the best.
It has been wonderful how helpful the SERVPRO team has been after the water damage in our home. From the QUICK response for the dry out and the timely repair to get us back into our home, and most of all the helpful and courteous customer service from all at SERVPRO. They made an unfortunate loss so much easier for us.
We have worked with SERVPRO over the past 2 years in several capacities. SERVPRO has proven to be Responsive, Competent and Fairly priced. We continually put them on our bid lists.
It has been a genuine pleasure working with SERVPRO of SW LV on our claim. Everyone I dealt with, from the guys and gals working at the house to all the folks in your office, were very friendly and helpful. We have invited them as a corporate vendor so we can work together more often in the future.
Great company and great people to do business with. I would highly recommend to anyone!
SERVPRO's on-site technicians were prompt, courteous and attentive to all of my concerns. I will continue to use them for any of my restoration needs and recommend them to my family, friends and colleagues.
We had our home carpets cleaned twice due to water damage that leaked from our ceiling. Our home builder contracts SERVPRO for their service and I am glad they did. They are very personable from the lady that set up your appointment to the cleaners that came and to do the job. Our kitchen grout was also cleaned by SERVPRO as well as our office carpet. I would highly recommend this company for your carpet cleaning.
Unfortunately my husband and I came home to a flooded living room. It was a nightmare! There was a lot of water damage and some mold. Our insurance guy recommended SERVPRO of Southwest Vegas. We had the pleasure of dealing with such professionals. Andres and Rick responded right away and took care of everything. They explained the whole process to us. My husband and I are extremely happy with SERVPRO. We can't thank you enough.
Talk about getting the job done! I manage an apartment building and needed some restoration work done on a few units, mainly duct cleaning due to smoke damage. SERVPRO got it done quick! Kent's response time was great, follow up awesome, and they provided all the insurance paperwork needed as well! Thanks Guys!!!
I've used SERVPRO many times to help my clients with their water cleanup and restoration. I called Kade Schank and he responds immediately by calling my customer and going out personally to access the damage and get the drying process done right away
SERVPRO came out right away and took the steps needed to dry everything effeciantly and right away. Thanks guys!
Our next door neighbor had water damage and SERVPRO of Southwest Las Vegas came out and checked my walls with there water meters. They found water and showed and explained clearly the steps to dry down before secondary damages. Also they saved my wood floor which was amazing, thanks SERVPRO I will recommend you!
Durring a recent storm our commercial building suffered massive water damage. The rain came in flooding the entire office and there was about 2 inches of standing water. We called Kade Schank with SERVPRO of Southwest Las Vegas and within 20 min he was on site with air movers and equiptment. He was able to save my computer desks and all of my furniture and prevent mold. If not for the FAST response our damage could have been thounsands and thounsands of dollars, thanks again SERVPRO
We had a flood in our kitchen in January and the gentleman who were out were curtious and friendly and explained everything clear. They were able to save my cabinets and carpet! You can be sure we would reccommend your company to anyone who would need your service. Thanks again for the help!
I was reccommended to use Kade Schank with SERVPRO of Southwest Las Vegas concering a leak from my roof SERVPRO found small amounts of mold and remidiated it and also dried all the wet areas and saved my china cabinet. They were on time and everything explained was done to plan. Thanks SERVPRO, I will reccommend you to others that need your service
SERVPRO of Southwest Las Vegas cleaned up water damage caused by the upstairs unit and when they found mold rather than covering it up the removed it. SERVPRO of Southwest Las Vegas was very professional and nice throughout. Thanks!
I had some small water damage in my house and my insurance recommended me to call SERVPRO of Southwest Las Vegas. They were very friendly and got the job done. They helped me with the price so I could afford the small amount of damaged I highly recommend them!
I am calling to give a compliment for the work James did at my house this day. He has a good heart and I think its important to know when people are making you shine and he makes you shine!
I had damage in my upstairs bathroom due to the amount of rain falling an estimator from SERVPRO of Southwest Las Vegas explained what he was doing and why each step. He was kind and smiling and nice and I felt he had a good heart and knowledge about what he was talking about. Thanks!
Great company The production manager really knows what he is doing and really knew how to get work done
Best restoration company in the business! Helped me out when a storm came through, thanks guys!
Great team came out and helped fix the water damage caused by high rains in my area. Insurance didn't pay for some of the loss and SERVPRO of Southwest Las Vegas was able to help me with my portion, thanks!
We had a lot of rain recently and SERVPRO of Southwest Las Vegas came out right away and cleaned up the mess, the lead guy really knew what he was talking about
We had high winds and a lot of rain a few months ago and SERVPRO of Southwest Las Vegas came out fast to clean up the damage. I didn't have any issues and they were in and out in less days than they predicted which was a plus I will call them again if I need any help
I have known the owners for awhile and this company does great work, they know what they are doing and know how to get the job done
I had a small amount of water damage due to the high rains in the area and SERVPRO of Southwest Las Vegas was able to come out and fix the wet areas. They were also able to help me with my bill which I was greatful for. Thanks!
I had my toilet bowl crack and so I was referred by my agent to call SERVPRO of Southwest Las Vegas. The guy came out and gave me an estimate and seemed to know what he was talking about. Long story short they did the work and I was very pleased